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If you have inquiries or need assistance, do not hesitate to chat with us.We are available Monday to Sunday (8am to 8pm)
Talk to us.
You can also reach us on 018881106 from Monday to Sunday (8am to 8pm)
Frequently asked questions
How to track your order?
To track your delivery on DiasporaBlacks, you can follow these steps:
Step 1: Log in to your account.
Step 2: Click on the "My Account" button and select "Orders" from the dropdown menu.
Step 3: Locate the order for which you want to track the delivery and click on the "View Details" button.
Step 4: On the order details page, look for the delivery status under the "Order Information" section. If the delivery status is "Shipped," you can click on the "Track Package" button.
Step 5: This will take you to the delivery tracking page, where you can view the current status of your delivery and any available tracking information.
Step 6: If you have any concerns about the delivery status, you can contact DiasporaBlacks's customer service team by clicking on the "Help" button at the top right of the page and selecting "Live Chat" from the dropdown menu.
How to cancel your order?
To cancel an order:
Step 1: Log in to your DiasporaBlacks account.
Step 2: Go to your "Orders" page.
Step 3: Find the order you want to cancel.
Step 4: Click on "See Details" for that order.
Step 5: Click the "Cancel Order" button and follow the steps to confirm the cancellation.
How to return your order?
If you're not satisfied with your purchase, DiasporaBlacks makes it easy for you to return your items and receive a refund. To create a return, simply follow these easy steps.
All items must be in their original condition and packaging to be eligible for a return. Don't forget to keep your invoice with you.
Initiate your return.
Step 1: Log in to your DiasporaBlacks account and go to "Orders".
Step 2: Click on the order of the item(s) you want to return.
Step 3: Select the item(s) you want to return and provide a reason for the return. Give more details to help us understand the issue.
Step 4: Choose your preferred refund method.
Step 5: Select whether you would like to personally drop off the returned item or have DiasporaBlacks pick it up.
Step 6: Review your information and submit your return request.